Client Onboarding Manager
Description
Here at VBP, we pursue excellence by always putting people first.
Overview of the role
The Client Onboarding Manager ensures a seamless and exceptional onboarding experience for new clients, fostering a strong relationship from the first interaction and setting the foundation for long-term success. The Client Onboarding Manager will be responsible for guiding clients and their respective team members through the initial stages of engagement, ensuring they feel valued, understood, and confident in our services.
Main Responsibilities:
- Manage the end-to-end onboarding process for new clients, ensuring all necessary documentation and procedures are completed accurately and efficiently.
- Build and maintain strong relationships with clients, acting as their primary point of contact during the onboarding phase.
- Participate in client engagement activities such as Business Discovery Tour, Client Conference, and other client visits.
- Liaise with internal teams to ensure all client requirements are met, and any issues are promptly addressed.
- Continuously seek opportunities to improve the onboarding process, ensuring it is as smooth and efficient as possible.
- Support projects outside The Forge to enhance service delivery and relevant activities in collaboration with the Centre of Excellence.
- Facilitate training and provide support to clients and team members to ensure they understand systems and processes.
- Collect and analyze feedback from clients to identify areas for improvement and ensure client satisfaction.
- Conduct Partnering for Performance sessions with both clients and team members to address teething issues during onboarding.
- Foster a positive and engaging work environment for team members, ensuring our core values are lived and fundamentals are observed regularly.
- Lead and manage newly onboarded frontline team members (FPA, PP, BKA, MBA, ACA), providing direction, support, and development opportunities, ensuring high levels of motivation and job satisfaction.
Major Requirements:
- Bachelor’s degree in Business, Finance, or related field
- Minimum of 3 years in client services or a related field within the financial services industry
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Proficient in using CRM tools and related software
Benefits you and your family can enjoy:
- 500k per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- 25k Educational Assistance
- Training and equipment will be provided
- Fixed schedule of Monday-Friday from 7 AM to 4 PM
Non-negotiable requirements:
- Has an internet connection of at least 15 Mbps
- Residence within Cebu